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According to EU Regulation No. 261/2004, you have the right to claim compensation of up to €600 in the following circumstances:
If your flight was delayed by more than 3 hours compared to the scheduled landing time, you have the right to financial compensation based on the distance of your flight:
For flights over 3,500 km, if the delay is between 3 to 4 hours, the airline has the right to reduce the compensation by 50%, to €300. You are entitled to the full compensation of €600 only if the delay exceeds 4 hours.
Yes, it can. However, it is up to you if you are comfortable with this method of compensation. If you prefer the compensation to be paid by transfer to your account, you do not have to accept the voucher.
It is common practice for airlines to offer vouchers for future flights. In some cases this may be to your advantage, but it is a good idea to know what your rights are if your flight is delayed. If the voucher offered does not suit you, the airline must compensate you in cash. If they do not want to accommodate you, do not hesitate to contact us.
Financial compensation is not the only thing you are entitled to if your flight is delayed. In addition to compensation of up to €600, you are also entitled to:
A flight delay is an unpleasant event in itself, let alone if it lasts overnight. If your flight is delayed overnight, the airline should provide you with free hotel accommodation, including transport to and from the airport. Let's not paint the devil on the wall here, but if the airline refuses you with this claim, you can find and pay for your own accommodation and later make a claim to the airline for reimbursement of the costs incurred.
Although it may seem like it, you are not always entitled to compensation. Even if your flight was delayed by more than 3 hours. These are so-called extraordinary circumstances that caused your flight to be delayed and as a result the airline is not obliged to pay you financial compensation. This includes situations such as:
However, this is not always an exceptional circumstance. For example, in most cases, such a technical failure of the aircraft will be considered a circumstance for which the airline is responsible and you will be entitled to financial compensation.
If your flight was delayed by the airline and you missed your connecting flight as a result, don't panic. The airline is obliged to arrange an alternative flight to your final destination. Remember that in addition to the replacement flight, you are also entitled to financial compensation of up to €600. In the event of denied boarding, known as overbooking, the situation is similar.
For more information, please see Missing a connecting flight.
It is important not to panic. Take a picture of your boarding pass or record it on your phone. Try to find out at the information desk why your flight is delayed. If the delay is displayed on the departure board, it's a good idea to take a picture of it too. Any evidence of a flight delay speeds up the whole compensation process. Find out what you are entitled to in your situation and ask for refreshments and hotel arrangements if your delay lasts overnight.
Contact us using the form. We'll sort everything out for you and send you the money you're owed for the flight delay by the next day.
There are two ways to complete a compensation claim. Either you try to make your own arrangements with the airline to get compensation for your delayed flight. Or you can fill in the form on Refundio.cz and leave the compensation process to us.
We won't lie to you, you can get compensation for your delayed flight on your own without using our services. However, you should take into account that the whole process of getting compensation can be lengthy (everything takes up to 12 months) and especially with no guarantee of success. You may not even see your compensation after many months.
If the sight of dozens of emails and months of haggling with the airline makes you feel more sick to your stomach than the turbulence on the plane, you can leave the whole process to us.
You fill out our form in 5 minutes, we review everything and get back to you the same day with a compensation offer. We will then arrange compensation for your flight and, if possible, send you the compensation in advance. No waiting, no stress and, most importantly, the certainty of receiving compensation. This is because the amount remains with you even if we subsequently lose the dispute with the airline.
How are flight delays calculated?
For flight delays in terms of financial compensation, the arrival delay is important. Therefore, if your flight arrived at its destination more than 3 hours later than the scheduled landing time, you are entitled to compensation. Departure delay is not relevant for compensation purposes.
Am I entitled to compensation for a delayed flight even if I am flying outside the EU?
Yes. You are entitled to compensation under the European Regulation if your flight departed from or arrived at an airport in the EU and was operated by an air carrier based in the EU. To give you an idea, this would include a flight from Prague to Dubai, for example, but also a flight from Dubai to Prague if operated by a European airline (e.g. Smartwings or Wizzair). A flight from Dubai to Prague operated by, for example, Emirates would not then fall under the European Regulation.
My flight was delayed due to bad weather, am I entitled to compensation?
Unfortunately no. Bad weather is considered an extraordinary circumstance for which the airline is not responsible. Therefore, you are not entitled to financial compensation, but you may be entitled to hotel accommodation or refreshments, please remember that. The same applies in the case of a cancelled flight.
The airline denied my claim for extraordinary circumstances. What can I do?
Fill in our form. Even though the airline has rejected your claim, we will try to do something about it. However, in future it is easier to contact us directly to avoid these situations.
My employer bought my ticket and I was flying for a business trip. Am I still entitled to compensation for the flight delay?
Yes. It does not matter who bought the ticket, but who flew the flight. You will be entitled to compensation at the same rate as if you were on holiday with your family.
You can use the services of hundreds of airlines on your travels. We've put together a list of the most used ones so you know how to proceed.